LineGuard™ agreements provide the ultimate peace of mind! Morris employees partner with you to tackle potential resource issues and to make sure unplanned downtime is at a minimum. Our employees see global best practices on a daily basis. We work with your personnel to be sure equipment is producing profit at peak performance levels. In addition to the value offered in our M-Factor Advantage and M-Factor Advantage Plus packages, with LineGuard you’ll receive:
- Periodic refurbishment of critical equipment and components
- Morris technicians in your facility on a frequent basis (select options allow our technicians to be in your facility monthly to perform your monthly preventative maintenance)
- Quarterly device tuning and audits
- Additional discounts for all parts purchased from Morris
- 1-year warranty extension at the end of the 3-year agreement
- Discounts to the Morris School of Cool
- 36 month standard phone support (24/7)
- 12 month standard video support during normal business hours (select options allow 24/7 video support for a 3-year contract period)
Of course, outside any plan, Morris service is provided at a reasonable daily rate per technician. Each technician will work up to 12 hours a day. Technicians are sometimes requested to cover a 24-hour shift. With two Morris technicians, each technician can work a 12-hour shift to allow full coverage in the event of critical situations. Morris technicians are also provided at a monthly rate as critical situations require. Contact our Customer Operations Group for monthly rates.
